Order support
Questions about order status, payment, or fulfillment.
Customer support
Contact Crystal Peptides
Need help with an order, shipping question, COA request, or product information? Contact the Crystal Peptides support team.
#Order supportCOACOA requests↗Shipping questions◇Research-only help
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How can we help?
Shipping support
Tracking, dispatch, and delivery questions.
COA request
Request batch documentation where available.
Product information
Research-only product context and catalog questions.
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Contact support
Required fields are marked. Include relevant order or batch details so the team can respond efficiently.
Help us help you
Support response expectations
Include order number
Add the Shopify order number whenever the request relates to a purchase.
Use the same email
Contact support using the email address connected to the order.
Add useful photos
Include clear photos when reporting damaged parcels or incorrect items.
Check tracking first
Review the latest carrier scans before requesting a shipping update.
Support boundary
Browse productsResearch-only assistance
Support cannot provide dosing, administration, medical, veterinary, or clinical-use guidance. Products are supplied for in-vitro laboratory research only.